Corporate and Housing Complaints Policy

This policy became effective from 1 September 2025, it covers all service based complaints across all services and and functions of the Council.  It has separate sections that address the distinct differences in complaint handling between Council Housing complaints (where there is a landlord-tenant relationship) and all other complaints.  Most processes are common between both of these types of complaints.

Stage 1 Complaint Response:

Stage 2 Complaint Response:

Stage 1 Complaint Acknowledgement:

Stage 2 Complaint Acknowledgement:

Stage 2 Investigation Report:

Service Request Acknowledgement:

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