Part Time Visitor Information Centre Customer Support Assistant

Shifts: Tuesday, 8.45am – 17.15pm (7.5 hrs) - Wednesday, 8.45am – 17.15pm (7.5 hrs) - Thursday, 8.45am – 17.15pm (7.5 hrs). Some flexibility may be required due to cover for annual leave and sickness.

The successful candidate will be a key member of the Visitor Information Centre which also runs the Princes Theatre box office, ensuring smooth and efficient service delivery. The Visitor Information Centre is often the first point of contact for residents and visitors to the Tendring District, a friendly and welcoming first impression is important to maintain the key values of Tendring District Council.

Key Responsibilities:

• Greet and assist visitors, providing accurate information and recommendations about local attractions, events, and services.

• Handle financial transactions, including the Princes Theatre box office; sales of tickets, merchandise, and other services.

• Provide a reception for services delivered from Tendring District Council’s Town Hall.

• Manage phone and email inquiries, ensuring timely and professional responses.

• Maintain and update records, databases, and filing systems.

• Coordinate with local businesses and tourism partners to gather and distribute promotional materials.

• Assist in the planning and execution of events and promotional activities.

• Support the Princes Theatre when required, this could include set up and support during events and administration linked to the day to day activity of the Theatre.

• Monitor inventory levels and order supplies as needed.

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